Support
We've got you
Questions about your account, the app, or billing? Start here.
Contact us
Email our team and we'll get back to you, usually within 1–2 business days.
Manage your plan
Upgrade, downgrade, update your card, view invoices, or cancel anytime.
Frequently asked
How do I use my account in the app?
Install GOT HEAT, then log in with the same email and password you used on this site. Your plan unlocks automatically.
What's the difference between Basic and Pro?
Heat Basic includes the Clip Editor and Video Editor. Heat Pro unlocks everything — the Twitch Clipper, Video Downloader, YouTube import, download-into-timeline, Thumbnail Lab and more.
How do I cancel?
Go to Billing → Cancel membership. You'll keep access until the end of your current billing period.